Terms and conditions

Flowerlovers is dedicated to ensuring our customers receive the freshest quality and best available flowers as per your order.

Please see below for the terms and conditions of sale, when ordering online at www.flowerlovers.com.au

International Orders:

We accept orders from all worldwide destinations as accepted by our payment provider, PayPal. We only deliver however, to the Brisbane Metropolitan area and beyond. Please refer to our delivery details page for a list of delivery areas and postcodes.

Pricing:

All prices quoted on our website are correct at the time of publishing, are in Australian dollars (AUD) and include GST.

Refunds:

If you are unsatisfied with your order, or the service provided by Flowerlovers, please retain the original order and proof of purchase and contact our Rocklea Showroom on 07 3278 0655 as soon as possible to discuss with our florists. 

Flowerlovers are committed to providing excellent customer service and aim for complete customer satisfaction. Refunds and Replacements may be issued at the discretion of management after the assessment of your order has been completed. All refunds will be issued in the same manner as original payment method.

Regretfully, Flowerlovers cannot issue refunds if the original order has been disposed of.

Delivery:

Please refer to our delivery details page for a list of delivery areas and postcodes. We deliver Monday to Friday ONLY.

All online orders placed before 12:00 midday on weekdays will be delivered on the same business day. 

If the postcode for your delivery area is not listed, or you are placing an order outside of these hours, please call the shop on 07 3278 0655 to discuss options with our helpful sales staff.

To all business and residential addresses, we attempt to deliver by 5:00pm, using our dedicated courier service. 

Any online orders placed after 12:00 midday on any weekday will be delivered on the next working day.

Online orders cannot be cancelled the day of delivery.

If a wrong address is given, we will re-deliver your order for an additional delivery charge. If the recipient is not available to receive the delivery, our driver will leave the flowers in a safe and covered location as deemed appropriate. In the case of secure apartment buildings, we will contact you for an alternative delivery address which will be charged at as an extra delivery fee or we will return your order to our Rocklea showroom where you can arrange collection.

Public Holidays:

Flowerlovers is not open Australian National and Queensland specific public holidays.

Valentines Day and Mothers Day:

During our peak periods: Valentines Day and Mothers Day, all orders placed online will be included in our delivery runs for the day where possible if ordered within the appropriate time-frame. While we will make every effort to ensure your delivery is handled on these important days, we suggest that to secure your delivery, you phone our Rocklea Showroom on 07 3278 0655 in advance of these important occasions.

Substitutions:

As flowers are subject to seasonal availability, the arrangements in our online shop may differ from that which is pictured. Flowerlovers reserves the right to substitute unavailable flowers for that which is of a similar nature and value.

Cancellations:

Cancellations must be phoned through to our Rocklea Showroom on 07 3278 0655 as soon as possible. A full refund will be issued by original payment method if cancellation is made before day of delivery.

No cancellations will be allowed, nor refunds given if cancellation is made on day of delivery.

Unique Requests:

Flowerlovers is more than happy to provide a solution to your floral needs if they are outside of that which is offered here on our website. Please phone us in our Rocklea Showroom on 07 3278 0655 to discuss your requirements and we will tailor a solution to meet your unique needs.