If you are unsatisfied with your order, or the service provided by Flowerlovers, please retain the original order and proof of purchase and contact our Rocklea Showroom on 07 3278 0655 as soon as possible to discuss with our florists.
Flowerlovers are committed to providing excellent customer service and aim for complete customer satisfaction. Refunds and Replacements may be issued at the discretion of management after the assessment of your order has been completed. All refunds will be issued in the same manner as original payment method.
Regretfully, Flowerlovers cannot issue refunds if the original order has been disposed of.
Cancellations must be phoned through to our Rocklea Showroom on 07 3278 0655 as soon as possible. A full refund will be issued by original payment method if cancellation is made before day of delivery.
No cancellations will be allowed, nor refunds given if cancellation is made on day of delivery.
Do you know someone who loves flowers?
We have the perfect gift for you! Purchase one of our online-only gift cards.
This is the perfect gift when you are not sure what to pick, or just some special who loves flowers as much as we do!