Just Because Hatbox

If you are unsatisfied with your order, or the service provided by Flowerlovers, please retain the original order and proof of purchase and contact our Rocklea Showroom on 07 3278 0655 as soon as possible to discuss with our florists. 

Flowerlovers are committed to providing excellent customer service and aim for complete customer satisfaction. Refunds and Replacements may be issued at the discretion of management after the assessment of your order has been completed. All refunds will be issued in the same manner as original payment method.

Regretfully, Flowerlovers cannot issue refunds if the original order has been disposed of.

Cancellations must be phoned through to our Rocklea Showroom on 07 3278 0655 as soon as possible. A full refund will be issued by original payment method if cancellation is made before day of delivery.

No cancellations will be allowed, nor refunds given if cancellation is made on day of delivery.

Why do you need a reason to send flowers? We have curated a range using our hand-picked seasonal florals to put a smile on anyone's face. There’s nothing better than simply bringing joy to someone. We are here to help!